article Airport Guide

Arriving at OR Tambo: How Your Chauffeur Meet-and-Greet Works

person By the Ditlhalefi Chauffeurs team calendar_today Published schedule 5 min read

OR Tambo International is South Africa’s busiest airport, and the arrivals hall can feel hectic after a long flight. This guide explains exactly what happens when a Ditlhalefi chauffeur collects you, from the moment you book until you reach your hotel, home or office.

It applies to every OR Tambo airport transfer we run, whether you are travelling alone, with family, or booking for a visiting colleague.

edit_note Before You Fly: What We Need From You

A smooth pickup starts with a few details at booking. Please have these ready:

  • check_circleYour flight number. We use it to track your flight, so your pickup time follows the actual landing time.
  • check_circleThe name for the board. If you are booking for someone else, give us the traveller’s name, not yours.
  • check_circlePassengers and bags. This decides which vehicle we send.
  • check_circleYour destination address. Your fixed price is calculated from this when you book.

flight_land From Landing to Your Vehicle, Step by Step

  1. 1

    We track your flight

    From the moment you take off, we follow your flight. If it lands early or late, your chauffeur’s arrival time is adjusted to match.

  2. 2

    Collect your bags

    Clear passport control and customs if you are on an international flight, collect your luggage and walk out into the arrivals hall.

  3. 3

    Look for your name

    Your chauffeur waits inside the arrivals hall, international or domestic, holding a display board with your name on it.

  4. 4

    Help with your luggage

    Your chauffeur helps with your bags from the terminal to the vehicle.

  5. 5

    Settle in

    Every vehicle is stocked with bottled water, mints, hand wipes and charging ports, so you can recharge your phone on the way.

  6. 6

    Straight to your destination

    You are driven directly to your address in Sandton, Pretoria, Centurion, Midrand or anywhere else in Gauteng, with no other passengers and no extra stops.

Ditlhalefi chauffeur holding a name board in the OR Tambo arrivals hall

schedule If Your Flight Is Early or Delayed

You do not need to message us when your flight changes. Because we track it using your flight number, your pickup moves automatically with an early landing or a delay. If your flight is cancelled or rebooked onto a different flight, contact us with the new flight number as soon as you can.

groups Arriving With a Group or Lots of Luggage

Our Mercedes-Benz V-Class and Hyundai Staria 9-seater each take 6 passengers with 6 bags, and the Staria 11-seater takes up to 10 passengers. For extra suitcases, equipment or golf bags, add our luggage trailer. See Group Transfers for capacities and options.

business_center Booking for a Visiting Executive or Client

Executive assistants and travel managers often book pickups for guests. Give us the guest’s name and flight number and your chauffeur will meet them in arrivals with a name board. Companies that book regularly can open a corporate account with monthly invoicing.

distance Going Further Than Johannesburg or Pretoria?

We can collect you at OR Tambo and drive you directly to Sun City, Pilanesberg, Hartbeespoort or Ukutula. See Long-Distance Transfers.

Frequently Asked Questions

Will my chauffeur wait inside the terminal?

Yes. Your chauffeur waits inside the arrivals hall, international or domestic, holding a display board with your name.

What happens if my flight is delayed?

We track your flight using the flight number you gave at booking, and your pickup time moves with the actual landing time.

Is the price fixed?

Yes. The price you are quoted when you book is the price you pay. There is no surge pricing and no extra charge for airport parking.

Can I book a pickup for someone else?

Yes. Give us the traveller’s name and flight number when you book. The name board will show their name.

How do I contact you on the day?

Call or WhatsApp us on +27 73 819 1378. We operate 24 hours a day.

Book Your OR Tambo Pickup

Get a fixed price online in under a minute, with flight tracking and meet and greet included.